Last updated: 27 June 2026
Introduction
At Birmingham Home Care Group, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
Birmingham Home Care Group is a trading name of DMPE Consultants Ltd and operates as an independent enquiry and referral service that helps individuals and families connect with trusted home care providers across Birmingham and the surrounding areas.
We do not provide regulated home care, domiciliary care or other care services ourselves.
Our website helps people seeking care connect with our trusted care partner, Caring Comfort Ltd, who provides the home care services.
Website:
https://birminghamhomecaregroup.co.uk
Email:
Contact@birminghamhomecaregroup.co.uk
Telephone:
0121 751 0368
Address:
Radcliffe House, Blenheim Court, Warwick Rd, Solihull B91 2AA
How We Handle Your Information
Birmingham Home Care Group collects personal information submitted through this website for the purpose of responding to enquiries and referring individuals to our trusted care partner, Caring Comfort Ltd.
Where an enquiry is referred, Caring Comfort Ltd is responsible for processing your personal information in relation to assessing your care needs and providing any services they offer.
Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
Full name
Telephone number
Email address
Home address
Postcode
Preferred contact method
Details about your enquiry
Care-Related Information
Where you choose to provide it, we may collect information relating to:
Your care requirements
Mobility needs
General health information
Support required
Preferred care arrangements
We only collect this information where it is relevant to helping us understand your enquiry and determine whether Caring Comfort Ltd may be able to assist you.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral source
Cookie information
How We Use Your Information
We may use your information to:
Respond to your enquiry.
Understand your care requirements.
Determine whether Caring Comfort Ltd may be able to assist you.
Refer your enquiry to Caring Comfort Ltd where appropriate.
Contact you regarding your enquiry.
Improve our website and user experience.
Monitor website performance.
Prevent fraud or misuse.
Comply with our legal obligations.
We will only process your personal information where we have a lawful basis to do so.
Lawful Basis for Processing
Depending on the circumstances, we process personal information under one or more of the following lawful bases:
Your consent.
Our legitimate interests in operating our enquiry and referral service.
Compliance with legal obligations.
Where you choose to provide information relating to your health or care needs, we process that information only where permitted under applicable UK data protection legislation.
Sharing Your Information
We never sell your personal information.
If you submit an enquiry through our website, we may share the information you provide with our trusted care partner, Caring Comfort Ltd, so they can contact you regarding the home care services you have requested.
We may also share information with trusted service providers who help us operate our website or business, including:
Website hosting providers
IT support providers
Professional advisers
Regulatory authorities where required by law
We only share information where necessary and require third parties to protect your personal information appropriately.
Contact Forms
When you complete a contact form on our website, we collect the information you choose to provide.
We use this information to:
Respond to your enquiry.
Understand your care requirements.
Determine whether Caring Comfort Ltd may be able to assist you.
Contact you regarding your enquiry.
Where appropriate, your enquiry may be shared with Caring Comfort Ltd.
Cookies
Our website uses cookies to improve your browsing experience and website functionality.
Cookies help us to:
Understand how visitors use our website.
Improve website performance.
Remember your preferences.
Measure the effectiveness of our marketing.
You can control or disable cookies through your browser settings at any time.
Analytics
We may use website analytics tools, such as Google Analytics, to help us understand how visitors use our website.
This may include information such as:
Pages visited
Time spent on pages
Device type
Browser type
General location
Website performance information
This information is used solely to improve our website and services.
Marketing Communications
If you contact us, we may communicate with you regarding your enquiry and, where appropriate, information about relevant services.
Where required by law, we will only send marketing communications where you have provided your consent.
You can opt out of marketing communications at any time.
Data Security
We take appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration
Destruction
Although we work hard to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.
Data Retention
We only retain personal information for as long as necessary to:
Respond to enquiries.
Operate our enquiry and referral service.
Comply with legal obligations.
Resolve disputes.
Protect our legal rights.
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Request restriction of processing.
Object to processing.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children through this website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Birmingham Home Care Group
A trading name of DMPE Consultants Ltd
Telephone:
0121 751 0368
Email:
Contact@birminghamhomecaregroup.co.uk
Address:
Radcliffe House, Blenheim Court, Warwick Rd, Solihull B91 2AA
Complaints
If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Our Role
Birmingham Home Care Group is an independent enquiry and referral service operated by DMPE Consultants Ltd.
We do not provide regulated home care or domiciliary care services.
Any care services arranged following your enquiry are provided by Caring Comfort Ltd, which is responsible for assessing your care needs, delivering any care services and managing your personal information in connection with those services.
